Frequently Asked Questions
Consumer & Business
Questions about our new partnership
Macquarie Group is an Australian-based company that helps invest in businesses that underpin economies and communities. Macquarie Asset Management (MAM) provides specialist investment solutions to clients across a range of capabilities including infrastructure & renewables, real estate, agriculture, transportation finance, private credit, equities, fixed income, and multi-asset solutions. MAM manages multiple funds of assets, including Macquarie Infrastructure Partners (MIP), which is the fund that is acquiring Cincinnati Bell Inc.
Like our company, Macquarie is committed to connecting people and businesses through fiber infrastructure and communications networks, enhancing rural connectivity, fueling innovation, and promoting digital inclusion. Additionally, Macquarie is deeply committed to sustainability efforts. We are excited to learn from Macquarie’s experience in these areas and to share best practices moving forward.
The opposite is true: Our business remains strong and we are growing. This transaction will help us accelerate our fiber builds in Greater Cincinnati and Hawaii, and make strategic investments in CBTS and OnX Canada to support business customers in North America, Canada, and beyond.
Yes. We’ve been serving the Greater Cincinnati community for almost 150 years, and the Hawaiian community for almost 140 years. The investments we will make as a result of this transaction will allow us to be the Hometown Provider for generations to come. You can also expect continued leadership from our company with respect to investing in community initiatives that support digital equity, economic development, and improved access to education and healthcare.
The transaction with Macquarie provides increased access to funding that will allow us to expand our fiber network at an accelerated pace. Our plan is to almost completely blanket our operating territories with fiber – making our operating areas among the most fiber-dense in the United States – and then leverage wireless solutions to bring high-speed Internet to the areas remaining under-served. Look for fiber availability tools soon as we finalize our build plans.
We do not anticipate that customers will see any changes in their service as a result of this transaction. We look forward to providing customers with the same great service they have come to expect from altafiber, Hawaiian Telcom, CBTS, and OnX Canada. And we look forward to expanding our fiber network and IT services solutions.
No, we have no immediate plans to move any of our current customer service from the U.S. We are always recruiting and hiring for local talent. We continue to invest in new and innovative ways for customers to learn, shop, buy and get support for our services.
Absolutely. Our company will continue our commitment to support the communities that support us. Our company and its employees routinely donate more than $2 million every year toward economic development, health, and education initiatives. To date, we have connected more than 7,000 students who previously lacked Internet to support remote learning during the pandemic. In 2019, our employees collectively donated 20,000 volunteer hours in the communities we serve through our Employee Volunteer Program. We look forward to continuing that program when it’s safe for employees and our communities. The short story: We will continue to support organizations that are focused on creating new jobs, building new businesses, and helping existing companies grow in the areas we serve to create a winning economic environment for everyone.